Everything you need to know about our jewellery, ordering process, and policies.
Orders & Shipping
Orders within Dubai are typically delivered within 1–3 business days. We partner with trusted local couriers to ensure your jewellery arrives safely and on time.
Yes, we ship worldwide. International delivery typically takes 5–10 business days depending on the destination. Customs duties and taxes may apply for international orders.
Yes, all orders are fully insured during transit. Each piece is carefully packaged in our signature Luxury Classics Jewellery box with protective padding.
Absolutely. Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.
Payments & Pricing
Our gold jewellery prices are calculated based on the current daily gold rate per gram, the weight of the piece, plus UAE VAT at 5%. Prices are updated regularly to reflect the live gold market.
We price and accept payment in UAE Dirhams (AED). You can view prices in USD or EUR on our website using the currency switcher, though checkout is processed in AED.
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and cash on delivery for Dubai orders. Installment plans are available on request.
Yes, all prices displayed on our website include UAE VAT at 5% as required by UAE Federal Tax Authority regulations.
Products & Quality
We craft our jewellery in 18K and 21K gold. Each piece is hallmarked and certified. The karat is specified on every product page.
Yes, all diamonds used in our jewellery are GIA or IGI certified, ethically sourced, and conflict-free.
We specialise in bespoke jewellery. Contact us via WhatsApp or our contact form to discuss your custom design — we can work from a sketch, a photo, or your vision.
Store pieces separately in soft pouches to avoid scratching. Clean gently with a soft cloth and warm soapy water. Avoid contact with chemicals, perfume, and chlorine.
Returns & Warranty
We accept returns within 14 days of delivery for unworn, undamaged items in original packaging. Custom-made pieces are non-refundable. Please contact us to initiate a return.
All Luxury Classics Jewellery pieces come with a 1-year warranty covering manufacturing defects. This does not cover accidental damage or normal wear.
We offer professional repair and restoration services. Bring your piece to our Dubai showroom or contact us to arrange a courier pickup for assessment.
Still have questions?
Our team is available 7 days a week to help you find the perfect piece.